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WARNING: Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000). For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)

Legal Capacity to Transact on our e-Boutique

◘You are at least 18 years of age
◘You acknowledge that it is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.
◘You warrant that you are not obtaining alcohol on behalf of any one under the age of 18

Payment of purchases is via Visa, Mastercard,American Express, Diners.

GST is included in all our prices.

In these Terms and Conditions “we” and “us” refers to ECCELLENZA- Excellence Made In Italy and ECCELLENZA- Excellence Made In Italy Pty Ltd trading as ECCELLENZA-Excellence Made In Italy and “you” means you the customer. “Products” means any goods supplied by us to you and “Order” means a purchase order for Products placed by you and as varied in writing from time to time by the parties. These Terms and Conditions together with your Order constitute the entire agreement between us and you for the supply of Products. The agreement can only be varied in writing by letter or email.


We have the right to change prices for products displayed on our website at any time before you place an Order. Please note these prices are affected for example in price rises, currency fluctuations, overseas shipping costs, government costs etc. The price of products shown excludes shipping costs. Shipping cost is shown separately please refer to shipping costs table on the product page and is set at a flat rate Australia wide.

Placing Your Order

Assigning an Order with us via our website/e-Boutique or over the telephone you make an offer to us to purchase the products you have selected based on these Terms and Conditions. We will notify you that your Order is being processed by sending you an Order Confirmation and tax invoice via email,  we do not formally accept your offer until your Order has passed our internal authenticating processes for validating of each Orders placed, for the reason of preventing fraud with credit card or payments.

Payment Methods and Processing

We accept payment by Visa, MasterCard, American Express and Diners. Payment processing will not begin until we receive all the information we need.  You may be required to provide photo identification and for additional security reference checks.

Delivery of Your Products

Please ensure to enter your correct delivery address accurately and completely, as we will not take responsibility for any deliveries which are lost as a result of incomplete or incorrect details due to incompetency or mistakes.

We choose Australia Post to deliver our Products in optimal condition, especially for Orders of wine and other glass packaged Products. Please note we do not deliver to a Post Office Box number a signature is required for acceptance and identifying you are the person who placed the order. If you require a courier, please call or email us to organise.

For demanding periods such as Christmas and Easter, delivery may take up to 7 working days from the date your payment is processed, we cannot guarantee that we will deliver within this time frame. Please note your patience is really appreciated during these busy periods.

Consumer Guarantees

Products are products not ordinarily acquired for personal, domestic or household use or consumption, under section 64A of the Australian Consumer Law and similar provisions of relevant state legislation.
If any Products supplied to you as a “consumer” under this agreement, terms and conditions, of goods or services within the meaning of that term in the Australian Consumer Law (as amended) or relevant state legislation, you will have the benefit of certain non-excludable rights and remedies in respect of the Products.

We limit our liability to payment of an amount equal to the lowest of the cost of replacing the Products or supplying equivalent Products, the cost of repair of the Products and the cost of having the Products repaired or replaced.


These Terms and Conditions will be governed by the Victorian Law and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.


Our agents, officers and employees:

◘ Accept no responsibility, no liability for any use of the said information and data or reliance place on it;
◘ Construct no representations, either expressed or implied, as to suitability of the said information and data for any particular purpose;
◘ Cause no representations expressed or implied, as to the accuracy of the information and data contained on this site.
◘ Cause no representations, make no warranties that the said information and data is free of infection by computer viruses or other contamination.

We have endeavoured every effort has been made to ensure the accuracy of the information and data contained on this web site. Anyone who visits this site should note that this information and data is subject to change without notice, and its use, for whatever purpose. No warranties, and all promotional deals and offers are subject to terms and conditions which may vary from time to time and to the availability of stock.

No contents or images on this website can be reproduced without our written permission.

Returns Policy on Damages, Faults and Change your mind

When the delivery has arrived, please check the parcel first as should the parcel show any evidence of damage or leakage, this must be noted when the Products are signed for and then written on the courier’s delivery docket.

If you have received incorrect or broken items, please notify us within 24 hours of receiving the Products either by telephone or email. We will then determine whether to make a refund or provide a replacement, in accordance with your statutory rights under the Australian Consumer Law and relevant state legislation.

For returns to be processed a process requires that most of the content of the Product be returned to us. Bottles of wine should be returned with most of its contents and original cork. Products claimed to be faulty or defective will be assessed/ examined by us, take in consideration some Products may need to be returned to the supplier/ manufacturer for further analysis and testing, this also will take time. We will endeavour to process the situation in a reasonable time, with a gratitude of your patience kept in the process..

If the Product is determined to be faulty/defective we will refund or replace with no hesitation, if it is free of any fault or defect, it will be returned to you and you will be required to pay any costs incurred in freight and testing.

IMPORTANT: Subject to any of your statutory rights under the Australian Consumer Law and relevant state legislation, there are no returns or refunds for confectionery Products.

Processing Refunds
Any refund that is offered for Orders placed online or over the telephone, it will only be credited back to the original credit card used to make the purchase.

Returning a Product if You “Change Your Mind”

“Change of mind” returns will be judged on the terms of the type of product in query and the condition in which it is returned and will be at the decision of our management team.

We Please ask to ensure in making decisions in selecting your products you exercise wise choices. Our website and online e-Boutique has been designed to provide you with as much information as possible to ensure and assist you make the right decision. If you require further information. Please feel welcome to ask for further information either by email to: or call 0433 136 586, were always happy to assist further.

We cannot accept the return of opened Products except where a defect has been discovered upon opening the Product. There are no returns or refunds for confectionery Products, Subject to any of your statutory rights under the Australian Consumer Law and relevant state legislation,

Any “change of mind” returns will incur all freight costs for returning products due to will/decision taken by the customer.


ECCELLENZA – Excellence Made In Italy
Shop 6b, 85 Mt Eliza Way, Mt Eliza 3930 VIC Australia


Mon-Fri 9.00am – 5.00pm, Thursdays- 9.00am – 6.00pm
9.00am – 5.00pm
Sunday 9.00am -4.00pm (winter we close at 1pm)

Opened Public Holidays please see on Google

Mobile Retail Enquiries 0433 136 586 or
Mobile Wholesale Enquiries 0435 959 240
Wholesale ACN:628 202 068 ABN: 73 628 202 068

Retail ABN: 84 562 778 153

Contact us

0433 136 586


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